SEB Technology Division

SEBs Technology Division supports SEB's Benefits Division by providing technological support and sales growth expansion opportunities. The following is a brief overview of SEB's Technology Division's capabilities and functionalities, with a listing and information on all SEB Partners.

Consulting/Professional Services: SEB has over 760 employees/consultants/resources providing technical consulting and services to the national client base, across multiple specialty practice areas, to over 200 active corporate and government clients.

Systems Integration/Specialty Practices: SEB operates as a systems integrator, utilizing its expertise across multiple technology platforms, together with other proprietary technologies, to provide customized solutions for highly specialized environments. SEB has specialty practice expertise in supply chain, EDI, data migration, managed services (i.e. BPO, Security, ITIL®, PeopleSoft, energy billing solutions, application support, business intelligence, ERP [Oracle], SAP, etc., certified training programs, data centre infrastructure, Call Centre infrastructure, portal solutions, FICO Solutions in fraud analysis, consulting change management, and project management). SEB also has Gold Partnerships with Microsoft, Sequence Kinetics, DI Central, among others.

Infrastructure: SEB operates two PCI (Payment Card Industry) compliant data centres plus two Disaster Recovery sites in state-of-the-art environments in Canada. SEB also hosts and supports mission critical systems for some of Canada’s largest companies. SEB’s India outsourcing office has almost 50 employees with multiple skill certifications, supporting Canadian and UAE clients, and the Call Centre infrastructure support has 24/7 hosted solutions. SEB’s supply chain integration portals connect multiple suppliers across multi-currency, multi-lingual environments, integrating with warehousing, inventory and financial systems.

The Inforica Group has been in operation for over a decade. The key features of Inforica include an India outsourcing office, with significant ability to scale and provide various services, including software development and support, business process outsourcing, call center and telemarketing services while conducting business both locally in India, the Middle East and North America. Indian resources are also brought to Canada to work on select projects where skill sets are difficult to source in Canada.

Inforica’s Dubai operations (free zone company) have extensive business relationships in the area and offer significant opportunities for providing technology to TPAs, insurers, and hospitals. OMAN Insurance is the largest installation of SEB adjudication software (1.2 version).

Inforica has a strong partnership with Microsoft that has grown over the past few years and covers the following Microsoft Gold & Silver Competencies: Business Intelligence, Customer Relationship Management, Application Development, Office 365 and Data Platform. Inforica also has an ISV Royalty agreement in place with Microsoft. Another strong partnership Inforica has is with Interactive Intelligence, a Global provider of contact center automation, unified communications, and business process automation software and services for midsize to large organizations. Yet another is TimeXtender, a Global provider of metadata-driven and agile Data Warehousing and ETL software dedicated to the Microsoft SQL platform. Another partner is PNMSoft, who provides Business Process Management Software solutions to businesses and organizations worldwide.

Inforica’s Energy Management Software and Business Process Solutions help companies measure, analyze, manage and save on their energy consumption and costs. This comes with key client relationships and is a strong strategic fit with QLogitek’s (another SEB affiliate company) supply chain platform. Inforica’s Software-as-a-Service Energy Information Management solution runs on the Microsoft Azure Cloud and integrates seamlessly with multiple sub-metering and building systems using a gateway developed by Inforica. The business process services are transaction based and are delivered in a cost effective, smart-sourced, onshore-offshore model using resources in Canada and India. This flexible infrastructure can easily be adapted to handle healthcare transactions. Capability within this infrastructure creates very cost effective solutions for supporting SEB healthcare clients and references for RFP submissions, which are critical to winning new business both with governments and in the corporate sector.

Innovate. Execute. Deliver. Maplesoft innovates. Our talented professionals help clients define strategies and evaluate, design, develop and implement the systems and processes to best achieve their goals. We execute with precision, providing expertise in all facets of our clients' business and technology environments. Canadian owned, with headquarters in Ottawa, and offices in Calgary, Toronto, Montreal, St. Louis, and Dubai, Maplesoft delivers world-class Professional Services, worldwide. And we've been helping clients successfully execute their business strategies, create value, and achieve measurable results through the innovative and collaborative delivery of professional consulting services since 1986.

Maplesoft can help you drive growth and innovation. We differentiate through our dynamic approach to business as we focus on exceptional customer service, deep industry experience, best-in-class technology partnerships, and quality talent to help our clients gain competitive advantages in today’s increasingly volatile and competitive landscape.

At Maplesoft, we see every client as a long-term partner and work closely with them, allowing for the rapid deployment of business solutions that quickly optimize their environment, enable growth, reduce costs, drive efficiency and minimize risk.

Maplesoft will work with you to drive success and increase value, both organizationally and with customers, through our expansive service offering, technology and expertise.

Maplesoft's Mission Statement is to be the premier provider of professional services globally.

Paradigm has a 25-year history of providing management and information technology consulting services to healthcare, insurance, financial services, public sector, telecom and energy clients. With over 150 billable consultants, primarily employee based, Paradigm is a market leader for delivering management consulting, portfolio/program/project management and application technology services to an enterprise level client base. Paradigm has a very deep portfolio of IP for our key client verticals, which enables accelerated delivery of projects, and maintains long-term client relationships. Paradigm’s staff has very strong accreditation in numerous technology disciplines, which differentiate them in the marketplace.

Paradigm’s services are as follows: 

Portfolio, Program & Project Management: This area includes Consulting Services, Program and Project Management, Portfolio Management and Project Management Office. Paradigm is widely known for the Project Management services we provide to our customers. Not only can Paradigm provide Project Management resources that effectively manage the time, scope, and quality of projects, Paradigm is also well known for rescuing projects that are off track, managing high-profile and high-risk projects, and managing multiple projects concurrently. Paradigm consultants have experience helping customers establish a Project Management Office (“PMO”) as well as maintaining, assessing and recommending improvements to the PMO once it is in place. 

Business Analysis: Paradigm provides a full range of Business Analysis services to support our customers' business. These services integrate with related disciplines such as Project Management, Management Consulting, and IT Service Management to provide a full life-cycle solution to meet customer’s business needs. Business Analysis identifies business needs and determines solutions to business problems. Solutions often include a systems development component, but also consist of process improvement or organizational change. 

Business Process Consulting: Paradigm has three areas of expertise within its Business Process Consulting offering: Business Planning, Business Process Analysis and Design, and Continuous Improvement Process including Lean Six Sigma. Paradigm has extensive experience consulting in Business Process Management (“BPM”). Our consultants have worked with customers to implement BPM within their organizations, including analyzing and documenting existing business processes, developing and implementing BPM plans, managing the changes and mentoring staff through the change process.

Management Consulting: The Management consulting services consists of four areas of expertise: Strategic Planning, Efficiency Reviews, Organizational Change Management, and Procurement Service. Our consultants have an average of 18 years’ experience in the information technology sector with expertise in a variety of industries including public sector, healthcare, insurance, utilities, telecommunications, and banking. Training: Paradigm offers its customers Best Practice accredited training, including PRINCE2®, MSP®, P3O®, MoR® and MoP®, as well as Agile Project Management. Paradigm offers both public and private courses for customers.

Independent Project Review: Paradigm has a proven methodology for Project, Program and Portfolio Health checks, and it has provided this service for many of Public Sector clients. Specifically, it has been a service to either perform: 1) a readiness assessment on the organizations’ aptitude for initiating a project/ program or portfolio 2) a health check of the Project Management Office, or the health of a specific project or 3) a rescue of the potentially troubled project by implementing corrective action. Application Development: Paradigm’s Application Services include Application Architecture, Application Design and Development, and Application Support. It provides a full range of business application development and application management services. Its specialists provide services in a variety of hardware and software environments, following formal delivery guidelines and accepted methodologies.

Paradigm is committed to following the standards for system development set out in the Software Engineering Institute’s Capability and Maturity Model for software, and it actively pursues other improvement initiatives, including Software Configuration Management, and Software Quality Assurance practices. Technology Management: This service offering is comprised of the following areas of expertise: Architecture, IT Operations Design, and ITSM Education Services. Paradigm offers a complete range of information technology architecture services as standalone engagements or as a component of a project or broader services initiative. From enterprise architecture at a strategic level, to project delivery architecture at a tactical level, Paradigm architects have the experience and skills to bring technology leadership to any organization.

QLogitek is a leading B2B-EDI supply chain integration solutions provider. B2B complexities surrounding planning, buying, making, paying, moving, and selling are conveniently managed through the company’s suite of products and services. This suite connects enterprises with their trading partners to enable an array of supply chain processes such as EDI exchange for supplier order fulfillment, inbound management for distribution centre optimization, repair order tracking, scan-based trading, product life-cycle management and claims management. The company offers an innovative cloud computing service delivery model, as well as a traditional on-premise model. 20,000 trading partner organizations including manufacturers, shippers, and distributors had been mobilized by Logitek across 170 countries for leading North American retail and consumer packaged goods (CPG) enterprises. These enterprises included LCBO, Hudson’s Bay, Best Buy, LG Electronics and Rogers Communications.

QLogitek’s 24x7 operations had allowed approximately 80,000 business users globally to conduct over 3.7 billion transactions annually.

Based in Toronto (Canada), the company has been a Microsoft Gold Certified Partner since its inception in 1999. It was the first Canadian partner to be designated a Microsoft Supply Chain Management (SCM) “Go- To” Partner and, in 2001, was the sole recipient of Microsoft’s .NET award for being the first company to deliver Microsoft’s vision of ‘technology-as-a-service’ to a business community. Since then it has gone on to receive national and international awards and accolades. In 2011, QLogitek was 1 of 3 global finalists in the Application Integration category in the Microsoft Worldwide Partner Awards. In this same year, it won Microsoft Canada’s IMPACT Award for being Canada’s top application integration solutions provider. In 2012, QLogitek was recognized by the Retail Council of Canada (RCC) as having delivered Canada's top technology solution. QLogitek’s customer LCBO deployed its cloud-based Inbound Management System (IMS) for scheduling to warehouses and its Supplier Order Management System (SOMS) for purchase order automation to win this prestigious award.

SOMOS is an Ottawa-based management consulting, services and training company in business since 1991. SOMOS offers management solutions, professional services, training and project management solutions to corporate and government – both federal and provincial – clients in technology, aerospace, and defines. SOMOS has extensive vendor arrangements with corporate and government clients. SOMOS has enjoyed significant, profitable growth in the past few years with revenues projected at $10.0 million annually with a substantial pipeline of annuity business and business prospects. SOMOS’ growth strategy moves beyond organic initiatives to include acquisitions. SOMOS operates as the Ottawa base for the SEB Group of Companies while maintaining its current brand and software, service, and solution offerings.

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